FAQs
What if I receive damaged items?
If you feel you have received damaged items, please report it to us via email at: customer_service@jkfashionistas.com
The email must contain the following:
Order Number #
Style # (Description)
Reason for return (In a few helpful words explain the problem) along with a picture of the damage
The return request has to be within three days of receipt of goods. Any shipping/freight charges on returns will be paid for by the customer unless the goods are damaged or permission is granted by us.
JK Fashionistas
540 N. Lapeer Road #386
Orion Twp, MI 48362
What is your return policy?
As stated above, damages must be reported within 3 days of receiving merchandise or cannot be returned.
We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you receive your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions send an email to customer_service@jkfashionistas.com Items purchased at a discount of 30% or are final sale and cannot be returned.
Items purchased at a discount of less than 30% will be returnable for online credit only.
*** This includes discount codes and site-wide applied discounts.
Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
How should I send my return back?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
Complete the return form at the bottom of this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM found at the bottom of this page.
If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
SEND RETURNS TO:
JK Fashionistas Returns Dept.
Order #_________________
RETURN PACKAGING
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Overnight and 2nd Day Air: $18.00 return cost.
3 Day Shipping and Ground Shipping: $7.00 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
ORDER STATUS
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top right of the page and logging into your JK Fashionistas Account.
How do I change or cancel my order?
If you need to make any changes to your order, please call us at 866-622-9522 immediately after making your purchase. We are open Monday-Friday from 8:00 AM-5:00 pm ET. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your JK Fashionistas Account.
QUESTIONS/CONCERNS
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact us immediately at customer_service@jkfashionistas.com or call us (866) 622-9522 between the hours of 8:00-5:00 Monday-Friday EST.